Free Shipping on All USA Orders

Terms of service

These Terms and Conditions of Business ("Terms") govern your use of the arcade1up

LLC website and your purchase of products from us. By placing an order, you agree to be bound by these Terms.

 

1. General Business Information

 

This website is operated by

arcade1up

 LLC.

Detail Information
Company Name:

arcade1up
Business Address:

3315 Spenard Rd Anchorage Alaska 99503 United States
Primary Contact Email: contact@ arcade1up.cloud
Phone Number: contact@ arcade1up.cloud
Online Store: arcade1up

 

2. Ordering and Order Acceptance

 

2.1. Contract Formation:

A contract between you and hot tubHome LLC for the sale of a product will only exist once your order has been accepted, which occurs when we send you an email confirmation that your order has been shipped.

2.2. Product Availability and Pricing:

All orders are subject to acceptance and availability. Prices are subject to change without notice but will not affect orders that have already been confirmed.

 

3. Shipping and Delivery

 

The terms below define the process and timeline for shipping your order.

 

3.1. Handling Time

 

  • 1 day (Monday – Friday)

 

3.2. Transit Time

 

  • 1–3 days (Monday – Friday)

 

3.3. Order Cut-off Time

 

  • 11:00 PM EST (Eastern Standard Time)

 

3.4. Shipping Cost

 

  • We offer free shipping for all orders in the UK.

 

4. Returns, Refunds, and Cancellations

 

This section outlines our policy for returns, which is in compliance with Google Merchant Center (GMC) requirements.

 

4.1. 90-Day Return Window (GMC Requirement)

 

We offer a 90-DAY return window for most items. If you are not satisfied with your purchase, you may request a return within 90 days of the delivery date.

 

4.2. Eligibility for Returns

 

Items must be unused, in the same condition that you received them, and in their original packaging. We require a receipt or proof of purchase.

  • Exceptions: Custom-made items, sale items, final clearance items, gift cards, perishable goods, or items marked as non-returnable.

 

4.3. Return Shipping Fees (GMC Requirement)

 

  • Change of Mind (Buyer's Remorse): The customer is responsible for paying the shipping costs for returning the item.

  • Defective/Damaged/Wrong Product: If the item is defective, damaged, or you received the wrong product, we will provide a prepaid return label at no additional cost.

 

4.4. Restocking Fee (GMC Requirement)

 

We DO NOT charge a restocking fee. No restocking fees apply.

 

4.5. Refund Processing Time (GMC Requirement)

 

Once your return is received and inspected:

  • We will process your refund within 7 business days.

  • The funds will typically be applied to your original method of payment within 5–10 business days, depending on your bank.

 

4.6. How to Initiate a Return

 

To start a return, please contact us at  contact@hottub.pro with your order number.

 

5. Payment

 

We accept various forms of payment, which are processed securely through SSL-secured gateways (e.g., PayPal, Shopify Payments). Your order will be processed once payment is successfully authorized.

 

6. Limitation of Liability

 

Ellectro Home LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Ellectro Home LLC has been advised of the possibility of such damages.

  •